Last updated: 2 August 2026
Retro Shack Kuwait respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or contacting us.
Our website address is: https://retroshackq8.com/
Information We Collect
When you place an order or contact us, we may collect:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Order details
- Delivery instructions or order notes
- Messages you send through WhatsApp, Instagram, or email
- Technical information such as your IP address, browser type, and device information
We collect only the information reasonably needed to process orders, provide support, secure the website, and operate our store.
How We Use Your Information
We may use your information to:
- Process and confirm your order
- Contact you about payment or delivery
- Send order-related emails
- Send a payment link through WhatsApp when selected
- Arrange delivery or collection
- Respond to questions and support requests
- Prevent fraud, misuse, or security problems
- Maintain business and transaction records
- Meet applicable legal and regulatory requirements
We do not sell or rent your personal information.
Payments
Retro Shack offers payment by payment link and cash on delivery.
When you choose payment by link, the payment itself is processed by the payment provider shown in that link. Retro Shack does not directly receive or store your complete card number, security code, or online-banking password.
The payment provider may process your information according to its own privacy policy and security procedures.
WhatsApp and Instagram
When necessary to complete an order, we may contact you through the WhatsApp number provided during checkout.
When you contact Retro Shack through WhatsApp or Instagram, Meta and its related services may process your information according to their own privacy policies.
We use these platforms for order communication, customer support, and responding to enquiries.
Order and Delivery Information
We may share the minimum information necessary with delivery companies, couriers, payment providers, hosting services, email services, and other service providers needed to fulfil your order.
For example, a delivery provider may receive your:
- Name
- Phone number
- Delivery address
- Delivery instructions
These parties should use the information only for providing the required service.
Cookies
Our website uses necessary cookies and similar technologies to:
- Keep products in your shopping cart
- Remember checkout information during your visit
- Maintain website security
- Support essential WooCommerce functions
- Improve website reliability and performance
Disabling necessary cookies may prevent the cart or checkout from working correctly.
How Long We Keep Your Information
We keep order and customer information only for as long as reasonably necessary to:
- Complete the transaction
- Provide customer support
- Handle warranty, return, or dispute matters
- Maintain accounting and business records
- Meet legal obligations
When information is no longer required, it may be deleted or anonymized. WooCommerce also provides controls for personal-data retention and removing personal information from past orders.
How We Protect Your Information
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website or internet transmission can be guaranteed to be completely secure.
Your Rights
You may contact us to request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of information when it is no longer required
- Clarification about how your information is being used
Some information may need to be retained when required for accounting, legal, fraud-prevention, or transaction-record purposes.
Third-Party Links
Our website may contain links to WhatsApp, Instagram, payment services, delivery services, or other external websites.
Retro Shack is not responsible for the privacy practices or content of third-party services. Please review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy when our services, website features, or legal obligations change.
The latest version will always be published on this page with the updated date.
Contact Us
For privacy questions or requests, contact Retro Shack through:
Email: support@retroshackq8.com
WhatsApp: +965 60974416
Business location: Kuwait